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Ipan BPM d.o.o.

locationBeograd, Beograd
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Our business runs better when IT runs at its best. That is why we are looking for a

1st line Support Associate


We would expect from you:

  • Independent analysis and handling of customer tickets
  • Direct communication with customers via service platform and phone
  • Help our customers to solve functional and technical problems
  • Close collaboration with the teams in the 2nd level support
  • Extension and further development of support documentation

Our ideal match:

  • Is strongly customer oriented
  • Has excellent command of English (written and spoken)
  • Knowledge of German and/or French would be an asset
  • Strong commitment, high personal responsibility and communication skills
  • Basic knowledge in writing database queries
  • Basic technical background
  • Has experience with some ticketing system (Jira, Oracle etc.)

We offer:

  • A knowledgeable, high-achieving, experienced and fun team
  • The chance to be part of a rapidly growing company and the next success story
  • Free and healthy meals for all our colleagues
  • Working hours 16h-24h
  • Provided transport for employees from the workplace to home

We take care of the people we hire and the teams we build. We mind.

Deadline for applications: 28.06.2019.