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Workforce Human Resources d.o.o.

locationBeograd, Beograd
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We are a regional HR company operating in the Adriatic countries, servicing over 1.000 clients and over 12.000 associates on a daily basis. We have been present on the market with one goal – to help companies be better at hiring and overcome all HR challenges. With the power of our highly professional and dedicated colleagues, we are committed to drive our clients’ core business forward by providing high quality, customized, full scale of HR solutions and services.

For our Client, we are looking for motivated and qualified candidate for the following position:

Customer Care Agent (German) 

The role:

  • Support in the area of complaint management after the trip
  • Communication and negotiation of refund amounts with the service providers in our destinations
  • Support in the area of quality (processing of construction site information, hotel changes, etc.)
  • Find fare and schedule information for rebooking
  • Book reservations for travel, flights, hotels and rental cars
  • Support in cancellation of bookings or rebooking
  • Check incoming payments / outstanding payments

The Candidate:

  • Customer – oriented mindset
  • Excellent communication and organizational skills
  • Ability to quickly and effectively resolve problems
  • Enjoy working in a team
  • Service-oriented, resilient and flexible
  • Good working knowledge of Excel and Microsoft Office applications
  • Good written and spoken German / English

Only shortlisted candidates will be contacted.

 Đorđa Stanojevića 12, 11070  Beograd, Srbija 


Deadline for applications: 24.07.2019.