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Horisen Solutions d.o.o.

locationParaćin, Paraćin
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HORISEN » marketing technology

HORISEN is one of the leading international software companies in the field of marketing technology. With our cloud-based software solutions, we have been a competent and innovative partner for more than 17 years for telecommunications companies and marketing departments all around the world. We see ourselves as telecommunications and marketing specialists and combine digital media and mobile communications harmoniously and innovatively into a complete package.

We are looking for highly motivated candidates who are eager to learn and are looking to grow within HORISEN for the following position:

Technical Support Specialist

in our offices in Paraćin and Niš, Serbia

Job responsibilities:

  • Give to customers a professional support by email, skype and phone and advise of the appropriate action
  • Researching, troubleshooting and resolving issues raised by our clients
  • Responding to general inquiries about our software
  • Identify and escalate situations that require urgent attention
  • Stay current with internal system information, changes and updates
  • Give presentations to our clients

Required Skills:

  • Fluent English skills is a must-have (both written and verbal), other languages are advantageous
  • Knowledge of Internet technologies
  • Computer skills and knowledge of MS Office applications
  • Must be self-motivated, reliable and highly organized
  • Team player with a positive attitude, comprehension and willingness to learn
  • Logical thinker
  • Good communication and customer care skills
  • Experience in SMS business will be considered as advantage but is not a necessity
  • Willingness to work in shifts

We offer:

  • Permanent employment in a stable company with excellent growth
  • Work in a multinational team with experienced and helpful colleagues
  • Unique knowledge and expertise
  • Possibility to learn and build career
  • Friendly, inspirational and creative work environment

Please send us your application documents in English.

We will contact only shortlisted candidates.

Deadline for applications: 17.10.2019.