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Callosseum Call Centar d.o.o.

locationBeograd, Beograd
time
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Back Office Executive

Belgrade

We are looking for a Back office Executive to assist our customers with technical problems when using our services.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints and reach out to provide assistance
  • Gather customer feedback and share with other departments related to the issue
  • Managing 3rd party security audits and associated findings
  • Appropriate handling and management of security incidents, problems and changes
  • Conducting risk assessments and assure all key supplier risk activities
  • Provide appropriate reporting and management information
  • Supporting effective information security awareness to the organisation
  • Familiar with GDPR law,  and with rules and regulations of Financial Regulatory body 
  • Excellent knowledge of Excel and MC package

Requirements

  • Excellent communication and problem-solving skills
  • Patience when handling tough cases
  • Excellent networking skills
  • Ability to work, interact and communicate with other team members and other departments
  • Integrity and professional ethics
  • Superb interpersonal skills, including the ability to quickly build trust with customers
  • Previous experience on Financial Market would be an advantage

You will enjoy:

  • Working in comfortable and functionally equipped working space
  • A mentor and a manager to help you develop a technical skill set in a dynamic environment, with additional training programs to help you advance on this journey
  • Friendly and dynamic team who will support you from the beginning, 
  • Creative team buildings, happy hours and  many different special bonuses

Deadline for applications: 13.02.2020.